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# Working Memory in Practice
Working memory is particularly useful for:
1. **Personal assistants** that need to remember user preferences
2. **Customer support agents** that need to track issue details
3. **Educational agents** that need to remember a student's progress
4. **Task-oriented agents** that need to track the state of a complex task
By using working memory effectively, you can create agents that feel more personalized and attentive to user needs.
Here are some best practices for using working memory effectively:
1. **Be selective about what goes into working memory**
- Focus on information that will be relevant across multiple conversations
- Don't overload working memory with transient details
2. **Use clear instructions**
- Give your agent explicit guidance on when and how to update working memory
- Instruct it to check memory before asking for information the user has already provided
3. **Design a thoughtful template**
- Structure your template based on the specific needs of your agent
- Include sections for different types of information
- Use clear labels and organization to make information easy to find
4. **Test thoroughly**
- Verify that your agent correctly updates and retrieves information from working memory
- Test edge cases like conflicting information or corrections
In the next step, we'll bring everything together to create a complete memory-enhanced agent with all the features we've explored.